Refnr. 6293

Major outage – BREDA BREDA

Dear all,

Unfortunately we are currently experiencing an outage in the city of BREDA (The Netherlands).
One of our network nodes went down. We are in the process of sending an engineer onsite to investigate / restore this problem. No e.t.a. / e.t.r. yet.

We've logged the following ticket for this issue: 6293.

An update will follow once more information becomes available.

Our apologies for the inconvenience.

Kind regards,
Eurofiber

Tijd gemeld:
Status: Opgelost

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Updates

Device has been upgraded successfully. All services have been restored.

Reboot will follow in the next 5 minutes

Software is being uploaded at the moment. We need to reboot the device after the upload is done, the reboot should take about 10 minutes.

Software is being uploaded at the moment. We need to reboot the device after the upload is done, the reboot should take about 10 minutes.

Engineer onsite has replaced the node. Reconnected all the patches. The services came back online. However, the software still needs to be upgraded still. This is being prepared and implemented a.s.a.p. This might cause a small hick-up again.

Engineer is now physically replacing the node and reconnecting all the patches. The services that were up & running are now (or were) temporarily down. These should be restored momentarily.

Engineer currently still onsite in the process of replacing the faulty node. Please be aware that services which are online at the moment will go down again temporarily because of this replacement. E.T.R. is around 21:30 CET (approx. 2 hours from now).

After several hard reboots the node came back online. The fact that it took several reboots makes us unsure of the stability of the node. After internal deliberation we decided to replace the node as a precaution, even though the services should be up & running for the moment.

Engineer currently onsite, who proceeded to perform a hard reboot of the equipment. Unfortunately this did not resolve the issue. Our supplier is still en-route, e.t.a. 17:30 CET.

Multiple engineers will arrive onsite within the next 30 minutes. Troubleshooting / outage resolving will commence once they are there.