#News article

Eurofiber COVID-19 statement

Covid-19

Update, 5 July 2020 – The coronavirus (COVID-19) is still having an impact on all of us. As Eurofiber manage “vital” digital infrastructure we have a social responsibility to limit disruption to the economy and society. To this end we apply protocols aimed at the safety and health of our employees and business relations, as well as the continuity of services to our clients in the private and public sectors. These protocols are laid down in a Continuity Plan.

Mitigation of service provision risks

Resolving disruptions

Our services (digital connectivity via fiber-optic and datacenter services) run virtually autonomous, provided there are no disruptions. Our business continuity plan therefore aims to focus people and resources on quickly resolving disruptions and informing our customers in the event of reduced availability of employees. To this end, these resources are then withdrawn from activities relating to the construction of new networks and commercial activities, which normally entail the bulk of our work.

Contractors

Another risk we anticipate is a decrease in availability at our contractors. Here, too, we ensure that if reduced availability of capacity might occur, the focus is on resolving disruptions instead of constructing new connections. To this end, we have made agreements with contractors who normally only construct new connections for us to shift their deployment to the disruptions service, should this be necessary.

Network and datacenter capacity

There is no risk of reduced bandwidth availability. Both our backbone and customer connections have sufficient capacity to cope with large peaks in usage, for example due to an increase in the number of remote workers. The same applies to the capacity of our datacenters. High bandwidth connections and solid cloud solutions are our core business and we are proud to be able to make our contribution to limiting the economic and social damage caused by COVID-19. 

Contamination of employees and relations

All our employees did work at home during the height of the crisis,, unless working on location was strictly necessary due to the nature of their work. Since 1 July, our offices have re-opened for a limited amount of employees at a time.

Closure of locations

If an employee is infected at one of our office locations, we will close this location for a period of two to four days. During this closure, the location will be cleaned. The consequences of temporary closure are limited due to the aforementioned remote working facilities. If an employee is infected in one of our datacenters, we will not close the location as this will interrupt service provision. In that case, the location will be cleaned and the staff will be temporarily replaced.

Measures in the event of high absenteeism

Our Continuity Plan provides scenarios in which an increasing number of employees are absent at the same time.

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Absenteeism rate Measures
Up to 10% No significant effect for our services.
Between 10 en 25% Possible (limited) delay in delivery of new projects, because Eurofiber focuses primarily on the continuity of the existing service provision. At this stage we do not expect any effects on the resolving of disruptions.
Between 25 en 50% Further delay in delivery of new projects, up to the possibility of complete shutdown of new projects. Possibly limited negative effects on the speed at which disruptions are resolved.
More than 50% Complete cessation of new projects, possible prioritization in resolving disruptions. Connections for hospitals, emergency services, telecommunications, drinking water and other vital functions are among the services to be repaired as a matter of the highest priority.

For the various lockdown scenarios, the crucial element is the potential limited access to customer locations or other crucial sites. This depends on the measures taken by the central and local governments in the Netherlands, France or Belgium.

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Rate of lockdown Measures
No restricted access No significant effect on our services.
Access restricted by customers or local / central authorities for new projects Possible delay in delivery of new projects. Possibly limited negative effects on the speed at which disruptions are resolved.
Complete cessation of new projects, possible prioritization in resolving disruptions depending on specific function in society.
Lockdown – only ‘vital’ personnel can be outside Connections for hospitals, emergency services, telecommunications, drinking water and other vital functions are among the services to be repaired as a matter of the highest priority.

Also read Eurofiber Group CEO Alex Goldblum’s blog: ‘Keeping us all connected’