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    Send us your compliments or complaints

    We do everything in our power to provide the best service to our customers. We are not always 100% successful at making that happen, but we do our best. Your feedback will help us to improve our services.

    Send us your compliments or complaints

    We do everything in our power to provide the best service to our customers. We are not always 100% successful at making that happen, but we do our best. Your feedback will help us to improve our services.

Feedback

Compliment or suggestion: are you satisfied with us? Or do you have a suggestion for us?

Do you appreciate what we have done for you? Or do you have a suggestion for us? Then we would like to hear from you. Your compliment or suggestion will always be shared with the relevant department or employee. They will get on it right away. You can submit your compliment or suggestion to us in various ways:

Complaints: have we failed to meet your expectations?

We are dedicated to maintaining a good and transparent relationship with our customers. That is why we do everything in our power to provide the best service to you. We may sometimes fail to meet your expectations. If that’s the case, then we would like to hear from you. We will work with you to find a solution. Each expression of dissatisfaction regarding the services, the provision of services or an employee of Eurofiber or any of the parties we work with, we see as a signal to improve our policies and how we provide our services. You can submit your complaint to us in various ways:

Eurofiber
Attn. Complaints and Compliments Team
PO Box 7072
3502 MA Maarssen

When can you expect our reply?

We will do our best to give you a detailed response as soon as possible. It is possible that we will contact you in between by phone or by email regarding your complaint or the progress on handling your complaint. If you submit your complaint by email or by using the online report form, then the first step will be a confirmation of receipt from us. This will state that we will usually contact you (by phone) on the next working day. We will then notify you when we will send you our detailed response. In the event that we need more time to respond to your complaint appropriately, we will let you know well in time. We will also tell you when you can expect a response.

Not satisfied with the result?

We always endeavor to find the best solution for every complaint. Even so, you may not always be entirely satisfied with our decision (our detailed response). In that case, you can submit a complaint again. We call this a follow-up complaint. You can submit a follow-up complaint to the Complaints and Compliments Team (klachten@eurofiber.com) or to the employee who has shared our detailed response with you. Your follow-up response will be forwarded to the manager of a department or to the board, who will handle your follow-up complaint.

Always state the following with your follow-up complaint:

  • the complaint registration number of the original complaint
  • summary of why you are not satisfied. Why do you feel that your first complaint was not handled properly?

A manager or board member will contact you to handle your follow-up complaint.

More information? Read our complaints procedure.

Feedback form